
Dan’s letter of complaint
Posted by Don Packett under Uncategorized on May 22 2006 at 10:59 AMDear Ronald,
I’m a busy man. A very busy man in fact. When I’m on the road driving to or from meetings, I have to grab bites to eat on the move, especially early in the morning, because you of all people should know that breakfast is the most important meal of the day. Keep that line in mind.
Last Thursday at around 8:30, after my first meeting of the day, I felt a bit peckish, and what better way to fill that gap than with a Sausage Egg McMuffin Meal. So, I drove to your first window of three, (remember, breakfast is the most important meal of the day), and sat. A long two minutes later I spotted a hand half-assed reaching out from the second window, what I gathered was an attempt to signal me forward, so I did what I was, um, asked. There sat a lovely young lady, with a frown only a mother could love. Being my chirpy morning self I asked the young lady how she was, to which I received another half-assed attempt, this time a smile. Before the eager helper asked me what I’d like, because I could see she was bursting with enthusiasm, I announced my order:
“One Sausage Egg McMuffin Meal please, with an extra Sausage Egg McMuffin,” I said proudly and hungrily.
“To drink?” was the reply.
“A coffee, please.”
“How many sugar?”
“Three please.”
“::insert amount to be paid here::”
“Thank you very much,” said I, and paid the lady with a smile.
I continued my journey on to the next window, received my meal, and pulled away. Opening my bag to check that my order was correct, I left the premises and was on my merry way. Now, I obviously didn’t get the memo/email/subliminal advertising about the new and improved way you prepare your McMuffins, because I was quite shocked to find my first McMuffin blackened. A steak, I thought, could be blackened, but a McMuffin? This is revolutionary! What’ll they think of next? So, after picking off chunks of what I could only imagine to be charcoal bits after you dropped them into an open flamed dustbin or something, I ate the remainder of my McBlackened McMuffin. For a bit of a change I thought I’d head on to my hashbrown. Upon picking up said hashbrown, my hand started to lose grip, as all the oil from the hashbrown had already started to soak through the fancy paper pocket it was housed in. As I was very very hungry, (remember about breakfast being very important), I shoved that oil-soaked rag into my mouth, and it slid down my throat after about two solid chews.
I then decided, nay, needed to wash my throat, and the coffee I received with my meal would do just that. However, when your friendly attendant asked me how many sugars I’d like, I didn’t realise that she must have only been doing a survey on sugar consumption in the Greater Gauteng area, because there were no sugars in my bag. Then I thought that she probably used her initiative and put the sugars in already. That thought too, was shattered. I took a sip from my coffee, and then spat the sugarless concoction all over my dashboard. To top it all off, I was never issued with napkins, so I had to wait until I reached my next destination in order to clean up.
Now, Ronald, do you think that my most important meal of the day was a pleasant experience? If you answered yes, you’re a dick. The only saving grace, and the reason my day turned out a whole lot better, was the fact that I got to see my friend Don get his tattoo finished. (I’ll send you pictures once it’s healed, you’ll love it!)
In conclusion, you ruined my morning. I hate you. See you soon.
Love, hugs and smooches,
Dan
May 22nd, 2006 at 11:02 pm
Typical! I read the other day that South Africa is the only country in the world where McDonalds makes a loss. The mind boggling finding came out of a study commissioned by IKEA, the furniture store whose business model is (like McDonalds) based around service.
IKEA wanted to open a chain of stores in SA and conducted the study of McDonalds to see if a similar business would thrive in SA. The report, which I’m yet to get my hands on, revealed that it was the level of service and restrictive labour laws in SA that hindered McDonalds’ ability to replicate their proven global service model.
Needless to say, IKEA will not be opening in SA any time soon. Seems like the governments strategy of preventing foreign companies from removing money from SA is paying off!
May 23rd, 2006 at 11:28 am
Guess…you’re (NOT) loving it hey Don?
May 23rd, 2006 at 1:33 pm
Oh Don, I feel for you.
But as far as McMuffins are concerned – for I am an avid McDonalds eater myself – nay nay. What you need to do, now that you’ve learnt your lesson, is order a McCheeseburger for breakfast. Skip their breakfast menu altogether and go for the real stuff.
Usually I’m not disappointed, even if it IS 5:30am.
May 23rd, 2006 at 2:17 pm
Point noted. Thanks.
May 29th, 2006 at 10:53 pm
I’ve never heard of anyone actually ordering the from the breakfast menu – revolutionary. Go for the chicken wrap next time – the least crappy item on menu.
May 30th, 2006 at 1:21 pm
1. Serves you right for buying mcdonalds in the first place – did you watch super size me?
2. mcdonalds policy in south africa is to only allow black owners and only employ black workers. I don’t think they have any right to complain about restrictive labour laws when they limit themselves to racist policies of their own accord.
3. Something else about how much mcdonalds ‘food’ sucks.
February 5th, 2007 at 5:38 pm
Crusue, you probably need to check your sources before you expose your ignorance. I am involved with McDonalds and I can tell you that there is more money to be made from the emerging middle class predominantly from the black population in SA. I would be an idiot to stay in McDonald business for so long if there is no money here in South Africa. I suppose you need to visit credible websites about the booming economy in South Africa and the multi billion direct foreign investments in all sectors led by Barclays to prove you wrong about government policy. The labour laws in South Africa are not any worse than any of the emerging markets. You need to understand that the government wanted to prevent exploitation. The rigidity you talk about is more anecdotal, I know of companies that constantly fire poor performers with ease. I love doing business in SA.
February 6th, 2007 at 12:36 pm
Fuck McDonald’s. IKEA, however, would rock.
April 18th, 2007 at 4:26 pm
You all have far to much time on your hands!!!!!!
September 5th, 2007 at 9:18 am
Ever recieved a grilled CHICKEN foldover with no chicken? I have… how do they send out an order without the main ingredient. I love McDonald’s, but this is getting rediculous!
January 22nd, 2008 at 9:21 pm
you son of a bitch you cant cook fucking hamburgers at 9:00 in the morning .. what the hell i want a gut bomb at 9 or 10 …
January 22nd, 2008 at 9:22 pm
you son of a bitch you cant cook fucking hamburgers at 9:00 in the morning .. what the hell i want a gut bomb at 9 or 10 … ok thanx
July 12th, 2009 at 9:28 pm
That letter is the fuckin’ funniest thing I have read in a long time. Now that’s my kinda humor. YOU TOTALLY ROCK MY MAN DAN!!!!!!!
September 10th, 2009 at 3:19 pm
Hi! I was surfing and found your blog post… nice! I love your blog.
Cheers! Sandra. R.
September 10th, 2009 at 6:15 pm
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