Dan calls Vodacom Customer Care
Posted by Don Packett under Uncategorized on July 27 2006 at 12:22 PMNot too long ago Dan wanted the email functionality on his Sony Ericsson W800i to work. It was working, and then one day, without Dan changing settings or procedures or anything of the sort, it just stopped. So he decided to phone Vodacom Customer Care on 111.
After waiting for the voice prompt and rapidly pressing ’0′ for an operator, Dan waited, and waited, all this time having to be ear-raped by some awfully shitty Simply Red / Mick Hucknall song about someone breaking his heart, and if that person gets what they want, if they know what it is, and if they care. A silly song. A shit song. A song you’ll have in your head for hours after.
After a few minutes Dan was greeted by :: insert muffled name here :: and he stated his dilemma.
“Can you browse the internet?” asked the operator.
“Yes,” replied Dan.
“Then it must be a problem with your service provider,” was the response, “We deal with sending mail, they deal with receiving. Can you send mail?”
“No.”
“Can you receive mail?”
“No.”
“Then it’s definitely on their side.”
“But my phone sends a request to my service provider with my name and password, so that I can then receive mail, and that’s when it fails.”
“I’m sorry, I’ll have to put you through to our Data centre. Next time you have a data query please call 155.”
“Thank you,” said Dan, wishing the idiot would’ve done it sooner.
“Do you get what you waaaaant?
Do you know what it iiiiisssss?
Dooo yooouuu caaaaaarrre?”
So Dan waited, and waited. 20 minutes later he hung up, only because he was on his way into a meeting.
The following day Dan called 155. Pressed ’0′ for an operator, and waited a whopping 1 hour and 15 minutes (on speaker phone on the desk) before eventually giving up and hanging up. Now, Dan was livid.
The following day Dan phoned 111, spoke to a lady and demanded that she not put him through to 155, telling her about his extra long on-hold wait, but that she get a Data centre operator to call him to sort out his problem. Two weeks later, to the day, and Dan is still waiting for his fucking phone call.
“Vodacom Customer Care sucks balls!” – A quote directly from Dan’s very angry mouth.
July 27th, 2006 at 1:07 pm
Customer service in the UK is just as crap, maybe even worse, at least in SA there is some form of service ethos.
July 27th, 2006 at 1:21 pm
Sounds more and more like MTN.
Sure it isn’t MTN??
July 27th, 2006 at 1:29 pm
Think they all use the same service centre, and giggle with each other whenever they give stupid/wrong/no advice.
I’m sure that while on hold they put Dan on speaker phone while he swore like a sailor and screamed how crap they were, think they all giggled then too.
July 27th, 2006 at 2:15 pm
Tell Dan to log onto the MYADSL.co.za forums, therein is a discussion group with the title “Vodacom data”.
In this group, he should post a new topic with his query. A person who works for Vodacom, by the name of vodacom3g, will respond to his query and help him!
Cheers guys,
capdog of durbanscouts
July 27th, 2006 at 4:01 pm
I despise call centres. Mostly I despise the way in which people who work in call centres defer responsibility endlessly to someone else in the call centre who defers responsibility to someone else in the call centre who…
July 27th, 2006 at 4:28 pm
Hehe. Exactly.
July 27th, 2006 at 7:04 pm
Dan, go log a complaint on http://www.hellopeter.com
I realised only yesterday that vodacom are charding me R5 every wednesday morning for a mobile entertainment subsctipption (ring tone etc). No luck when calling their call centre. So i logged a comment on http://www.hellopeter.com and now I have the Managing Director of the 3rd party service provider provoviding me with contact. Hopefully they will resolve this matter.
July 28th, 2006 at 8:47 am
Ja, well, if its any consolation, MTN is just as fucking shit!
Hellopeter here we come!
July 28th, 2006 at 1:41 pm
I’ve had similar problems with Vodacom customer care. I’d say the easiest is to actually go into VodaWorld in Midrand to sort it out.
It’s quite ironic, because it’s quicker to DRIVE to your TELECOMMUNICATIONS service provider than it is to phone them.
Fuck me I hate Vodacom, but I hate them less than I hated MTN on my last contract.
July 28th, 2006 at 1:42 pm
David – HelloPeter has been bombarded with exactly the same issue, I unfortunately can’t log on for some silly reason.
Hope Vodacom is watching the press, it looks like it’s getting hot out there.
July 31st, 2006 at 8:59 am
Have been holding on for customer care for 45 minutes,
all I want is a fax number to send my termination of contract letter thru,
which they insist must be faxed, but dont supply a number anywhere
Can anyone help?
Cannot wait to switch to Virgin mobile
July 31st, 2006 at 9:08 am
Customer Care Fax Number
0860 082 082
Hope it’s the right one!
August 1st, 2006 at 9:47 am
This may help those of you who are frustrated with bad service:
Today I was driving on the highway and the guy infront of me had a sign on his window. At first I thought he was selling his car, it turned out to be an advert for reporting bad service. I thought it was interesting so I tried it.
The advert said I should SMS the name of the company and my comment if I received bad service. So I tried it while sitting in bumper to bumper traffic and got rid of some frustrations I experienced with companies that have given me bad service. I did it for about 5 companies and it came back everytime telling me what that companys new rating is.
I think the idea is that you SMS your frustrations out regarding the service you experienced from shops or companies etc and you warn other consumers before they go there, this way you inadvertently force shop owners to provide better service.
I thought it would be worthwhile sharing since I too am fed up of poor service. I know there are other services out there that are similar but this allows you to do it anytime anywhere – hell next time I will do it while I am in the shop.
If anyone else is interested:
sms ‘b company name.comment’ to 34791.
For example I walked into a Glomail shop the other day and the workers were standing around talking. So I thought I would be polite and let them finish their little chat because they did see me standing there. After about a minute I asked if there is someone there that could help me, the one lady pointed to the friend she was talking to. So I politely asked this guy for help, he turned around, gave me a monkey look turned back to his friend and continued talking. After a minute I saw this wasn’t going to work so I decided to leave (very upset obviously). I mean that is total disrespect toward their customer.
Anyway so while I was sitting in traffic I tried it out and sent the message ‘b glomail.they have no respect for their customers’ to 34791.
Almost instantaneously I received a message back saying that my message was received and the company has a 100% negative rating. It also tells you how you can get more help. So I tried that too and managed to get hold of their website eventually http://word.taloncomputing.co.za
My question is this, has anyone else seen this guy in the traffic???
August 2nd, 2006 at 2:10 pm
This is a surprise for me. I’ve had only the best customer server from phoning Vodacom Customer Care. Everytime I’ve phoned, the call was answered quickly, the information was accurate and helpful, and it was everything a “customer care” line should be. I’ve even recommended Vodacom to all my friends because of the positive experiences I’ve had with them.
On the other hand, I’ve had similar frustrations as above with Autopage though. Now THAT is a bad company to deal with!!
August 8th, 2006 at 11:55 am
Derek of 2nd Aug – you must have angels around as I
have NEVER phoned customer care and had a prompt or even helpful, when I finally got through, answer.
My son had just recharged and then suddenly all his
money was gobbled up – I saw it so it wasn’t just kids’ stories – by one of these joke things that he
had not even asked for. No help from Vodacom! Going to Midrand Vodaworld is not always the answer
either – you are shttled from one Voda shop to another, was there on Sunday – what a waste of time.
August 14th, 2006 at 10:08 am
Vodacom’s service is disgusting, after patiently waiting for two months for a new phone (upgrade) I was delivered a phone that did not work. Numerous tests with spouse ruled out user error…. so I ensured that the phone was reported as being disfunctional within 24 hours and was collected by ‘elite mobile’ . Now it is Two weeks later and the phone has not even been tested yet……. they are talking about repairing it???? but I only had it for 2 days…..the call centre at both elite mobile and vodacom are awful, filled with rude,bored,unhelpful agents. Vodacom has told me to take it up with elite mobile, elite mobile don’t care….. I don’t know what else to do? how does one contact the top guys?
August 17th, 2006 at 3:44 pm
If you want to make a difference or at least feel like you are making a difference, let the whole of South Africa know by voicing your opinion on a product called Servisor. Its one of these mobile applications that allows you to rate a company/product for about R2.
They are a completely independent body and your number is kept confidential, which means that you can complain nationally without the fear of being victimised or something.
For instance to complain about Vodacom’s service you would SMS the following to the number 34791: ‘b Vodacom.
service is disgusting, after patiently waiting for two months for a new phone (upgrade) I was delivered a phone that did not work’.
These guys (Servisor) then record your comment and tell you what Vodacoms current rating is.
How does it help you? It helps you by allowing you to let others know that using Vodacom (for instance) is a bit risky if they want good service maybe they should look for an alternative company such as Cell C or Virgin….
You can actually use this Servisor for just about any kind of rating you want to give. Any product, company etc.
Anyway, hope this info was helpful.
August 25th, 2006 at 3:58 pm
I think this is why Vodacom is employing about a thousand new customer service agents. Will make a big difference to these types of experiences…. just find the right people please!
September 1st, 2006 at 12:12 pm
People want to complain about Vodacom and MTN, what about the service providers like Autopage.
I was in arrears with my account, one month. I phoned Autopage to make arrangements that I would pay my account at the end of August. Before I knew they cut my line and suspended my contract without any form of notification. The next phonecall I receive is Autopage to tell me that my contract has been CANCELLED and I owe them almost R14 630.00. I did not want to cancel the contract, and after numerous phonecalls and arguments with Autopage staff, I went and paid the arrears on my account as arranged with Autopage (Zaida). A week later now, my account is still suspended, after they told me that if I pay my arrears, they will have my line back up and running. So this morning I phone a lady by the name of Sonja to ask why my line is not working yet and to inform her that the arrears has been paid in full I get the following reply from her, SHE HAS A LOT OF CLIENTS TO DEAL WITH, AND I SHOULD HAVE PHONED HER, (WHICH I DID ON MONDAY). THEN SHE TOLD ME THAT SHE WILL LOOK AT MY REQUEST AND SLAMMED THE PHONE DOWN IN MY EAR.
Now this is what you call customer service and a manner to treat a customer who has had an account with you for 5 years and always paid in time?? I ASK YOU.
This is a friendly warning to all exisisting or future clients to please think twice before making use of AUTOPAGE CELLULAR.
September 26th, 2006 at 10:13 am
Same shit different day with Vodacom a person just does not get anything right with these people and when you ask to speak the director of Tygervalley Vodashop you get he doesnt take calls from customers does he realise who keeps him in the position he is in ….his CUSTOMERS ..
November 2nd, 2006 at 11:04 am
Do Not Call Voda com on 082 1946 Thy do not anser there Phone. I was on hold for 59min and 59 Sec till my phone or there swich bouard disconected me.
My wife had a new contract only 10 days old whent thy Deleted her number from there network. becouse the one Debet order did not go thru. can thy not give you atleast 30 days before thy do dum things like that. The bl*** Ba******. Thy suck Big time.
November 2nd, 2006 at 11:09 am
Dear Vodacom Please teach your pepole about Voda come couse thy are incopetent. grage 2
educated dum heads. P.S. Answer your F`n phones.
February 2nd, 2007 at 11:12 am
Vodacom sucks fucking balls! I have been waiting 2 months for my blackberry to be sorted out…and it seems like Dan’s problem and the answer he got about the data dudes is exactly the same that I got. They
re all so fucking stupid at Vodacom(and probably MTN) that they just pass the buck onto someone…always saying that it’s not their problem, but someone elses…yougo to that someone else and they say the same thing. Alan Craig Knott, you’ve done a great job in sucking money from your Clients and paying them fuckall service in response. you ficking prat!
February 9th, 2007 at 1:26 pm
VODACOM SUX!!!!
have a contract with vodacom service provider company and want to port to Nashua mobile….still staying with vodacom…thought this would cause less hassles….but NOOO!!!
I “enables porting” 2 weeks ago (after being transferred 9 times..yes 9) only to be told by nashua that my application to port has been declined because the number was never flagged!
so I called my favourite 111 number again to be told firstly that nashua must do the flagging and anyways the system is down today!
Idiot: “but there is another number you can call sir”
me: “can you give me that number”
idiot: “what do you want them to help you with”
me: “well my girlfriend broke up with me, I just wanna chat………IDIOT!! NUMBER PORTABILITY!!!”
so now I’m really mad!! e-mailed customer service a snotty letter…will wait for 2010 for the reply…in the mean time I’m gonna buy myself 2 cups and a piece of string to communicate!
February 13th, 2007 at 1:52 pm
Vodacom really really sucks. We swithced from banks and Nedbank was eiter incompetent or could not change my wifes debit order.
We then took two months before vodacom changed her debit order and or course they cancelled her number and deleted it from the system even though
cash payments were made and all payments made in full.
Now I’m left fighting with Nedbank and Vodacom at the same time. South African Companies Suck!!! And I have to pay R600 to get my up to date contract up and running
March 5th, 2007 at 3:25 pm
I have a problem, my Vodahell contract is about to come to an end but alas it seems that there is not another decent option for me with any other service providor in the whole country.
I might just try Cell – C just for shits and giggles, lets be honest, they really can’t be any worse than Vodacom.
Any suggestions?
BTW I have been on hold with Vodacom 111 for over an hour before, now they have changed their whole call centre voice prompt system so that it’s actaully imposssible to speak to a human being with any current cell phone on the market, reason – none of them have a 5 hour talk time on the std battery.
March 6th, 2007 at 2:36 pm
You should phone MC Telecoms, they sort all your issues quick and easy, they helped me port. VERY happy, very easy. One call, no waiting for hours.
The number I have is 0842304555, or 0117949884, Guys name is Dion. Check it out!
March 15th, 2007 at 5:20 pm
I laugh at Vodacom’s customer care ads. It couldn’t be further from reality. Walk in and shown to a chair? Ha. I’ve seen shorter queues at Disneyland. I went to the Vodacare shop in PE (Greenacres), stood around like a chimp until the security guard told me to sit in some semblance of a queue (a row of stools), from which people seemed to be randomly selected. Finally got to the front, explained my phone problem, they took my phone in (great, phoneless for up to two weeks? no replacements? no rentals? no courtesy phone?), then i get a garbled message the following day (geeze, open your mouth when u speak dude) about my phone being sent to joburg. That’s another point of frustration: geeze, did they sell me a crap phone. The Samsung ZV50. Bought it from Tygervalley Vodashop: was assured that this brand new phone is the brightest star in the galaxy with 3G with HSDPA, etc. Great. First model: faulty out of the box. Second model: Gave the ghost a week ago after less than a year. Vodacom doesn’t list the phone on any of their support lists, 8 months after its “launch”. Doesn’t have an apostrophe in its character set. Best phone? Thanks a lot. Just phoned that same Vodashop in PE. The receptionist can’t handle a simple “where’s my phone” query. No, sorry, tech people are busy. Phone back? Well, they never phoned back the previous time. Ugh.
Customer care? They don’t care.
May 8th, 2007 at 2:05 pm
Hallo fellow consumers and potential Vodacom 3G clients.
I have now had enough of the terrible Vodacom 3G service.
I write this e-mail in order to warn and inform all my friends of my experience with Vodacom and specifically the 3G “serviceâ€.
Please forward this to all you know so they can forward it again. In this way we could together save each other a lot of frustration and money.
There are in fact other options for highspeed internet connections.
I have been complaining with Vodacom since October 2006 about the terrible connection in Tableview, Parklands and Bloubergstrand. These are high density suburbs and some of the fastest developing in the country.
At first the blame was put on me and my computer. Then the old software, which they gave me, was to blame.
Eventually after more e-mails to them I was phoned back and told that they are upgrading but can not build more towers because we, the residents, are now the problem!
I was also told that the towers in this area will possibly be upgraded in September! In the meantime I should continue paying good money for bad service!
At first they try to blame all around them and then they postpone the possible solution.
It does sound like they have learned from their shareholders at Telkom!
In the last week I have written another e-mail to Vodacom but have not had an answer. They must be tired of the dumb meddlesome client.
In the last 2 days the service has become even worse. I have to redial every 15 minutes almost.
Unfortunately I am their client but you have a choice!
Do your homework is my advice and choose wisely.
Regards
Nico
PS. I have sent this mail to all I know as a warning.
Just be glad that you are not with Cell C!!!!
June 20th, 2007 at 4:40 pm
well i can tell u one thing it seems like we are in the middle of cell service war the one provider is tring to more bad (kak) service than the other just a pitty we cant boycot these fuckers they need our money do we realy need their service
let the fuckers rot in bad service
June 21st, 2007 at 11:13 am
as a dealer for cell shack my lawyer is very sharp and we took them to court before and won now with the cant sms problem i had that i could not sms for i week and after numouros phone calls i sended an email telling them that my lawyer will c them in court if they dont sort out my shit and my lawyer will cancel my contract and sue them for loss of income for the amount of 150 000 cause that is where i make my money not a day later my shit that took them a hole blody week to sort out has been fixed after a threat of sueing them for loss of income yes vodacom customer care sux big time upgrade your service before you place adds about your fucking grait animated service no meercat CAN ANSWER THE PHONE BUT MAYBE HE SHOULD CAUSE U AT CUSTOMER CARE DONT DESERVE TO EARN THE MONEY THAT N “WORK” FOR
June 22nd, 2007 at 1:15 pm
I just cant beleive they can make a customer wait over 1 hour on the phone with customer care!!!
I just got off the phone with customer Care after an hours wait just to find out that they cant help me. what a wait of time! I’m changing my contract to a virgin mobile ASAP!!!! I hate Vodacom!!
August 10th, 2007 at 9:23 am
i love vodacom they give me grate service
August 20th, 2007 at 1:23 pm
Vodacom FOR THE LOSE!, I took my Nokia 6234 into the customer (we dont) care center in Gateway. Besides me having to pay R7 just to park there for 4 minutes, they said I tampered with the phone, which i hadnt, and gave my phone back saying I voided the warranty. SORRY WE CANT HELP YOU. Like the techies in the back are too busy to put new software on my phone cos the Inbox was freaking out. DAMN VODACOM, I will never take a voda contract out EVER again
August 20th, 2007 at 10:31 pm
Had same shit with vodacom…….
Fucking Fatcats….
Sure wish three mobile would come to SA. Got some of the best service from them while i was in the UK.
September 6th, 2007 at 8:24 pm
Three weeks ago I called Vodacom direct to apply for a data card contract, before completing the application online i was told that i will be billed within 72 hours i decided to cancel the application because they wanted to debit my bank account. In a weeks time the RAM courier delivered the data card after i clearly indicated to the consultant that i wanted to cancel the application. Ram courier to the package back to Vodacom and 4th day they debit my back account, I am unhappy regarding this situation. I will be going to the press regarding Vodacom’s *** up. I spoke to there manager on vodacom’s direct department and was assured that my money will be reversed back into my bank, however up to this day nothing was done. I am taking action to there *** UP.
October 9th, 2007 at 7:39 pm
I am so petrified of even dialling vodacom customer care for fear that I will get an anuerysm from listening to crap music for over 45 minutes and having to deal with incompetent peoeple..helllll( I was trying to prove a point and play a blinks game, trust me I blinked first) All I want is for sonmeone to help me with is how to bar one number from incoming into my phone. I swear, it wld be easier to rob a bank than get service around here.
October 11th, 2007 at 10:30 am
Vodacom – I think that’s a synonym for SHIT!!!! Don’t even get me started on the call centres, it gives me heartburn! I’ve ported from Autopage as my service provider directly to Vodacom on the first of August 2007. WHAT A MISTAKE!! DO YOU KNOW THAT WHEN YOU PORT THERE IS A LIMIT SET UP FOR THE FIRST THREE MONTHS??? My limit is R520 apparently..Although my service provider was Autopage, I had a Vodacom number. And NEVER once did it happen that I couldn’t pay my cellphone bill. And although I have a sms bundle on my phone for 200 sms’s, I CANT EVEN SEND THE 43 SMS’S I HAVE LEFT FOR OCTOBER! I CAN’T EVEN PHONE 111 FROM MY PHONE. NOTHING!!!
I want to hurt somebody right now! There must be a way in which we can prevent situations like this. It is time that we stand up and fight for our rights!!!!
October 11th, 2007 at 10:36 am
O, ja. I have reached my limit for October – that R520 one….And that is why I can’t do anything from my phone, ALTHOUGH I AM USING IT FOR BUSINESS PURPOSES!! There is only one thing I can do with it at the moment, I can through a Vodacom employee with it!
EVERYBODY BEWARE – DON’T PORT UNTIL YOU ARE VERY SURE ABOUT THE IMPLICATIONS!! I have also applied for the DSTV select package earlier this week. DO YOURSELF A FAVOUR – STAY AWAY!! RATHER GO FOR THE DSTV COMPACT, the activation is much faster..
November 26th, 2007 at 3:41 pm
hey i work for the repair center for vodacom (vodacare)…(ya right) when it comes to customer care centers even vodacare (repairs) get terrible treatment, sometimes far worse than a regular customer!
But hey its bad everywhere… lets all go with out cell phones! … if only that was possible
March 11th, 2008 at 9:09 am
having incredible hassles with vodacom,because they are huge they appear not to give a damm for the paying public,here in durban u have to go to one of there customer no service centres,then the real shock comes u deal not with people but trained robots,who ingore for the most part your questions!never get back to you,wont give u their name,phone no,ref no…who are these guys?
August 3rd, 2008 at 7:54 pm
So, apart from the terrible service, Vodacom now have commercials which gives only black South Africans the chance of investing. Is this not racism???
September 10th, 2008 at 10:52 am
i would like to comment on the pathetic service of vodacom and there unethical business practises. the employees working for vodacom are useless and of no help most are clueless and have no idea wat they talking about. thier new Yebo 4less call rates system is unorganised and charges people extra then they should and displays their call rates at a certain percent when you make a phone call but you actually being charged a total different call rate that is less then shown on your phone when you phone customer careline to inquire about this there are so much excuses and you are argued with even though you know what you saw on your phone. its suprising that such a large network has such bad customer service and decieves people. this whole thing makes we wonder why i even use this network as this has happened several times to me and people that i know. the problem is never sorted out, they just argue with you and never refund your airtime.. really disappointing. shame on Vodacom.
September 15th, 2008 at 3:45 pm
VODACUM is the WORST!!I have an advanced knowledge of the emotional and physical trauma that vodacom can put a person through,as i tried using their internet services!WTF are those ppl saying on the other end of the line?Do they get their employees from an institute for people with speech impediments?or perhaps i should just go ahead and OPEN A CAN OF LAWSUIT ON THEIR NASTY ASSES!!
October 28th, 2008 at 7:38 am
The service u received was quite pathetic..
Having worked in a cell centre, let me tell u of some facts.
90 % of our call centres, incl vodacom are outsourced.
What that means is that are employees of another company working on eg a vodacom contract.
the info that you received however upseting it might have sounded is correct, as the 111 call centre will probably be different from the 155 call centre, as usually employees at the 111 centre will not have the expertise of the 155 centre & also aint allowed to reply to queries of that sorted.
whose problem is that, well it aint yours thats for sure, its vodacom’s, not the agents.
the same applies to 90% of Mtn, cell c & virgin’s call centre.
To the UK person, most of your call centres are in Sa also & SA is one of the biggest call centre bases in the world after India n China, & having worked in a outsourced UK call centre in Sa, all i can say is that the stds that the UK client requires is pathetically low…
January 13th, 2009 at 1:29 pm
As we speak my phone is in for repairs for the 4th time. they can never give you a direct answer as to wat the problem is. it goes in and comes back with not only the same problem but extras. the last time my applications would not work and downloading was something the phone never even heard off, funny thing is that was never the problem before it went it. as we speak my phone has somehow disappeared. they gave me a manual docket as there system was offline (suprise suprise) And now they cant seem to find my phone. managers and supervisors are more incompetent than the poor bastards working behind the counters. heaven alone knows how they sponsored our rugby team no wonder they did so poorly it all bad karma. plse help me, pray they find my phone
June 9th, 2009 at 4:07 pm
You people are just idiots you always moan about the service the the agents offer while you call them monkies alliens etc you idots are a bunch of racists
who even moan about the weather please get a life. i understand that you pay good money for your contracts but those agents that answer your calls are human beings like you, you nazis why dont you complain about the company instead of swearing at those poor people get a life you white racist mother f@@@@@rs.
August 20th, 2009 at 2:02 pm
speaking of idiots
check out vodacom upgrades vs new contracts.
why is it that new contracts are cheaper than old ones?
samsung star = R69 pmx24 on new weekender
samsung star = R135 pmx24 on upgraded/renewed weekender (and no freebies)
i smell theft
hello peter / icasa / every blog i can see. a-holes
September 26th, 2009 at 11:56 pm
To Vovo,
Why do people in SA love to resort to the racism card. Vodacom does actually give pathetic service, i speak from experience unfortunately. You shouldn’t take things so personally. I don’t think anyone had the intention of being a racist or using racist slur. No-one mentioned that the monkeys they were referring to were non-whites. I am sure Vodacom employs people of all races. Please don’t make assumptions in future. And besides, racism isn’t defined by a white making racial comments about non-whites. Racism works both ways. And i actually find your comments extremely racist. Please get your facts straight. By the way, i am not “white”.
October 22nd, 2009 at 6:41 pm
I agree with cb and Vovo. cb, the service I found knowing service in sa is very good at vodacom. Vodacom needs a face and a little cat and earlier the fat umlungu was funny. We need a face of the old man selling the wire windmills. Like vodacom needs a “presidential” call line, a face somehow to solve the poor individual call operators personal crisis with difficult customers? How can they deal with stupid products like data and MB bundles? Vodacom charge between 20c and R 1.20c for a MB. How do they regulate that? They penalize you as soon as you go out of bundle, with a 500% higher fee. (Is that not against some law?) I usually forget to buy bundles. Now I can migrate for R30/month extra to a same charge even out of bundle rate. But this will cost 150% more per MB than a once off 3Gig bundle?
So now I need a call service that will be more efficient reminding when my bundle runs out or a vodacom psychologist to teach me not to forget. The data calculator on the software is according to vodacom not trustworthy only an estimate. You are referred to the 4me site. Who can I trust and when will they improve this type of service? Is there not a movement out there which we can join to do something about this? Where is the vodacom consumers association so that we can do something and not fight amongst ourselves? So cb and Vovo we all have a mutual concern and that is vodacom the old bearded black man, the fat umlungu and the funny cat they will not help us. They do not exist, there is no vodacom face. It is man against system or machine. We have to do something about that?
November 20th, 2009 at 8:51 pm
Wow Vovo, sounds like you have an issue. All of these shops / call centres we are forced to use have ‘monkeys’ , its not about colour, its about the fact no one can do their fucking jobs right!
December 30th, 2009 at 1:45 pm
I wonder how many of the people complain makes mistakes in their jobs.According to them they perfect.I don’t believe that shit.you only go these problems through if your life is messed up then the quickest way to release your problems is to call to a call centre and take it out on the agents.the problem is if the customers cant get their way then the company is giving bad service.if it is a company policy don’t try to break it.imagine i have to come in your home and just do my own thing.how would you feel?That is a very stupid question OD?Its two different agreements.The company most probably need more customers.It is logical.It makes bussiness sense.i have received very good service from cell phone providers that i have contracts with.Keep up the good work.
December 30th, 2009 at 2:39 pm
Do what you do best Vodacom!great service
April 1st, 2010 at 10:56 am
May I know why my recharge account is often removed when I have not used it for any service (SMS, phone, email etc? I have tried to contact customer care on several ocassions but they couldt not give me any convincing answer. I need and answer. Why should my account read 00.00 when I recharge with Vodacom recharge cards. This is not acceptable. Its like nobody wants to help me. Tel:0723407451
August 23rd, 2011 at 8:19 pm
Justin Timberlake was in Alpha Dog..
.. excellent performance
December 7th, 2011 at 3:05 pm
I’m sure Vodacom sends their employees on special “how to piss customers off’ courses.
They are brilliant at it – Catch 22 situation: customer care employees pissed you off with their kak service and attitude for a minor query. You decide to change service providers and is forced to go back to vodacom customer care to drive you completely nuts…this can go on for years.
February 1st, 2012 at 11:08 am
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