Either that, or just sell me a cuppa coffee!

So here’s the deal. The other day Andrea and I took Cal to Cresta to watch Monster House.

Andrea went off to Mugg & Bean to get us some coffee, while I waited in the queue to get some sweets and a cooldrink for Cal. Next thing I hear is Andrea (aka The Government) in a dispute with the manager over the coffee. I left the queue to see what was going on, here’s the converstation we had:

Him: Sorry sir, but you can’t take the coffee into the cinema.
Me: Why not bro, we always do? (we really do)
Him: Thanks for bringing this to my attention, I need to speak to my staff about this as it’s not allowed.
Me: Why not?
Him: Because you need to buy your drinks from us.
Me: Oh. Okay, no problem. Just show me the counter where I can get us a couple of cups of coffee and I’ll happily throw these two away.
Him: We dont sell coffee sir.
Me: Any hot drinks?
Him: No.
Me: So even though I dont want a cool drink, and am not going to buy one regardless – except of course the one I was busy buying, from you, for my kid – you’re not going to let me drink my coffee? Can you give me one good reason for this?
Him: It’s the rules
Me: Keep your fucking movie ticket (which I threw at his feet)

Now I’m the first to admit that my response was a bit childish, but there is no excuse I hate more than “It’s the rules”. I translate this as “I’m a useless muppet incapable of applying logic or reason to an argument, so instead I’ll hide behind the small print.” This irritates me.

Sterkine

Ster Kinekor, firstly, your policy is daft, either join forces with a coffee shop to sell some great coffee, charge a corkage fee for people bringing drinks from elsewhere, or just make and sell your own – but dont force a consumer to buy something they dont want. That’s archaic.

Secondly, hire managers capable of thinking on their feet, when this guy ran out of logical answers, he just hid behind the rule book, this middle-managment Dilbert mentality will do your brand no good.

I think, therefore I don’t manage a cinema…!

Update: I love sheldon’s advice in the comments: “You gotta quit while you’re ahead! Don’t go down the road! If such people had the capacity to debate with you, one probably wouldn’t have started!” Haha, too true…!

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