Portability pains
Posted by Rich...! under Uncategorized on December 11 2006 at 2:13 PMA few weeks back Lee-Anne from the office decided to move from MTN to Vodacom (her first mistake).
For a process that’s supposed to be painless, this has been one headache after the next.
Following her initial fight with MTN just to get permission (?) to switch – they didn’t want to let her, she headed out on 1st December to Incredible Connection (mistake number two) to get her new contract.
A week later, confused by the lack of calls she was receiving on her cell (Leechi, you need to use your phone more chick), she decided to check her number. Turns out Incredible just gave her a new number despite assurances that all was in order with the “porting”.
She immediately called Vodacom’s help line where she was transfered to five different people to get answers, eventually she was told it was not Vodacom’s problem, but Incredible’s.
She went this weekend to the shop to try and sort things out, no-one including the store manager could help saying they’d contact her today. Next thing she gets back to the office to this email (btw. I’ve not edited out the pleasantries, this is it verbatim)…
| I tryed to call you several times you dont answer you phone at home and your cell phone I need pin no to port your number please supply me mtn pin , thanx maisha sekhula inc northgate |
Rude, and illiterate. Fuck me, who hires these people? He followed this mail up with a phone call blaming Lee for the problems because she didn’t give him her MTN sim’s pin? WTF?
Sadly, nothing here surprises me…!
December 11th, 2006 at 2:32 pm
OFF TOPIC. Sorry.
Just a heads up that your dear friend Seth gets a bit of a slating at ballacorkish.net’s 6000 miles site. Although the author is a little hesitant to call him a doos outright. Sadly.
http://www.ballacorkish.net/6000
December 11th, 2006 at 2:56 pm
Ha! That is unbelievable! I would honestly make a big scene about it, about their poor service. That’s the only way to make them wake up. To cheer you guys up, you have to read this post on Barry Ronge on my mates blog, it is insane. Check it out here http://www.partyboy52.blogspot.com. Just don’t tell Barry
December 11th, 2006 at 4:30 pm
You need to understand the history behind MNP. It is something that is supposed to increase competition and put some power into the hands of the consumer.
MNP was enforced on the cell companies and only Cell C was pro MNP because it stood to gain the most. When it came to time to select the technology that was to be used to effect MNP, the decision was left to the operators and by a vote of 2:1, they chose a system they knew wouldn’t work very well.
MTN and Vodacom make it this difficult on purpose – they don’t want you to port.
As for the customer service person, I’m afraid it is the same everywhere! I recently gave Audi hell for sending me an sms that had shocking grammar and spelling. They don’t care about the basics!
December 18th, 2006 at 10:51 pm
Howdy
So sick and tired of cell phone companies. Vodacom must be up-there as far as being completely unable to employ anyone in the customer service dept. with a double digit IQ. Let alone having the authority to execute an actual change.
Good-luck maybe we should stay with the devil we know ?
January 8th, 2007 at 9:40 am
Yeah, she really shouldn’t have left MTN in the first place. I’ve been with them for 7 years and never had any trouble.