MangoJust read a kick-ass post over at The Crusoe Effect. Read the whole post yourself, but basically, after trying to change a flight to CT on Mango and getting told that he’d need to pay them over R500 for that bit of customer service (incidentally, I see he was charged more than their online policy quotes for such changes), he had the following phone call with them…

Mango: Good morning Mr Crusoe, you have 2 tickets booked to fly back to Joburg on Sunday at 1:30pm
Me: Yes that is correct
Mango: That flight is really overbooked and I wondered if you would mind flying back on the 10:30am flight instead of the 1:30pm flight?
Me: Yes we can do that if you want – it will cost you a R1000.00 for each of us
Mango: Excuse me…
Me: If you pay us a R1000.00 each then we will be happy to take the earlier flight
Mango: I’m sorry, we can’t pay you to change flights
Me: I wanted to change our outbound flights and you wanted to charge me, so why can’t I charge you?
Mango: Sorry we can’t pay you a R1000.00 each
Me: Well I guess we’ll stick with our 1:00pm flights then
Mango: Fine
Me: If you get your managing director to phone and ask me then I’ll re-consider
Mango: Thanks for your time
Me: No, thank you!

Priceless, well played bro…!

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