The problem with the iPhone is the word following the i. You see the iPhone promises to be so much more than just a phone. It’d an iPod, a calender, an email device and much more.

main_overview20080609.jpg

Here’s where this becomes a problem.

Last week I bought an official iPhone, it was faulty out of the box (constantly displaying ‘no service’ messages). We took it to Vodacare and they admitted that the problem was common and that they would replace the phone. However, they said that it would take a week as they want to send my phone in to their workshop.

That’s the first WTF?!

This is no longer my problem, a common fault, on a brand new phone, replace it and deal with your issues later. This is also in violation of Apple’s warranty.

However nice guys that we are, we said that would be fine, provided we get a suitable loan unit. They said that the best that they could do was a low-end call only handheld.

That’s the second WTF?!

When they sold me an iPhone, they sold me a device that manages many aspects of my life. As people that deal with me a lot know, phone calls probably account for 10% of my usage, the balance being email, IM, iPod, PDA, and, ummm, twitter. This is what they need to replace.

The game has changed, phone’s are so much more than phones. The networks that sell these devices need to wake up and stay with the times….

…and I want a new, err, phone…!

Permalink | Trackback | [9] Comments