
The Gautrain: Shit
Posted by Don Packett under Out & About , Rants , Travel on September 6 2010 at 10:30 AMI like driving.
My car is comfortable, I like to blare my music while I’m on the road and use my drumstick pencils on the steering wheel, while people in front, behind or beside me watch in confusion. It’s fun for me.
Last Thursday, however, I decided to abandon my exciting drive to OR Tambo Airport and jump on the much talked about Gautrain from the Sandton station. Every person I’ve spoken to beforehand has said their experience was phenomenal and world-class. In my unprofessional opinion, I think they were all on crack-cocaine.

I parked my car in the parking lot. Easy enough. Walked downstairs and saw two queues facing a wall: One to a window, the other in a zig-zag for the next available automated machine. I joined the zig-zag and eventually found myself standing in front of a big touch-screen with a few slots for cards underneath it. At first glance it seemed like there was way too much going on for such a simple transaction, but I found the ‘Pay by card’ option and went through the process. As my phone beeped with the SMS from the bank to say the money had been taken from my account, and as I eagerly awaited my brand-spanking-new Gautrain card, the touch screen beamed “TRANSACTION FAILED”, and I received nothing. Then the text on the screen changed to “MAINTENANCE IN PROGRESS” and a card slot was pulled from inside the machine to reveal the other side. I called the (out of uniform) helper-lady who was hanging around and asked her to please explain to me why the fuck someone had pulled the card slot thingy from the box while I was busy with a transaction, and she shouted at someone through the hole. Awesome.
So now I’m standing between an automated machine and the teller window, waiting for a card to pop out somewhere. Either one would do, I’m really not fussy.
Nothing.
I was then told to stand in front of the people in the line for the teller and explain my problem. Now, if I was in that line, and some dude jumped in front of me, I’d be pissed. But, I felt it was no fault of my own, and if anyone was gonna make a scene at this very moment, I’d be that guy. The guy who was (now) behind me asked what happened, to which I replied “They fucked up, so now I need a card or my money back.” The (out of uniform) helper lady gave me a look, so I rephrased it to a very sarcastic “I’m sorry, there was a problem with the machine, and she told me to stand here.” Blame-shift: A beautiful thing.
I asked the lady behind the window to just give me a card with my R510 on it and I’d be on my merry way. She said she couldn’t until I filled out a full-page form with all my details, including my bank details. She also said that the money would be returned to my account, and I’d have to pay another R510 to get the loaded card.
What. The. Fuck?
I was running late, and so were the people who were behind in the line that I’ve just joined (and inconvenienced), so I scribbled, purposefully, all my details and had to do the whole buying-a-card transaction again from scratch. By the time I’d reached B9 (the platform where the train would be) I’d missed the train and had to wait a further 18 minutes for the next to arrive. Cellphone reception is also non-existent down there, so don’t think I could get some calls in before I jumped on the train. Also, no benches or vending machines meant no sitting or eating either. Brilliant.
I can guarantee that if I drove to the airport it would have been faster, but more importantly, I would have drummed on my steering wheel while singing along to some of my favourite new tracks and would’ve been cool, calm and very collected by the time I reached the airport. Very much the opposite to how I did feel when I arrived, when I realised I still had to walk across a large part of the airport to get to domestic departures. If I drove, I would’ve had to walk across the bridge joining parking and the terminal. Easy. I have nothing against walking, but if you’re late, it’s a problem. No-one likes to be running through an airport.
Then, when I got back to Jo’burg and took the train back to the Sandton station, I obviously needed to pay for my parking. Now, other parking payment machines expect you to put the card in first, then you pay. I tried to insert my parking card, and it wouldn’t take. You see, to pay for your parking you have to use the SAME machines that you bought the card from. Which means that before I can do anything, I need to tell the machine that I’m paying for my parking. Can it not figure it out for itself?
What makes this system worse is that people ARRIVING and people LEAVING are using the SAME machines. How does that possibly make sense to anyone? It shouldn’t. And that’s why the Gautrain system, to me, is very much flawed.
So you could say that I should just drive. Well, I will. But what’s more important to me is how people who I like, and respect, had the idea that this obviously flawed system is better than the London Underground. It isn’t. It’s shit. Really. See you on the road.



Just to set the scene: Every morning after gym I devour a can of tuna, 3 boiled eggs and a slice of toast. I buy 







I would like everyone to let
People, this is not a drill. There is a new breed of car thief prowling the suburbs. They will take your car while you’re shopping and they’ll park it at least 5 rows from where you left it.